Keep operations coordinators' inbox categories accurate after events

Operations coordinators miss labeled inbox messages when external events occur, causing triage delays. This adds the right category to existing messages automatically, so triage starts quickly.

Overview

Operations coordinators risk triage delays when inbox messages aren't correctly categorized after external events. Implementing this workflow ensures the right category is applied to existing messages, eliminating manual tagging and keeping triage moving so response times drop dramatically.

Notable Features

Add category to existing messages
Trigger tagging from external events
Keep inbox classification consistent