Keep operations coordinators aware of premium phone cases

Operations coordinators miss Premium Phone Support flags in form responses, leaving high-priority cases unnoticed on the master case board. This ensures ops and support prioritize those cases.

Overview

Operations coordinators risk high-priority cases slipping when Premium Phone Support requests aren't surfaced. This workflow tags the master case and notifies ops and support, driving zero missed premium follow-ups and faster prioritization.

Notable Features

Tag master cases as premium
Notify ops and support instantly
Update case board status field