Keep operations coordinators aware of impacted jobs to prioritize remediation
Keep operations coordinators aware of impacted jobs to prioritize remediation
Operations coordinators miss impacted jobs when issue tickets arrive, delaying remediation. This ensures affected work is visible so ops can prioritize remediation.
Overview
Operations coordinators risk remediation delays when issue tickets don't update job records. This workflow marks affected jobs as 'Job Issue' and notifies ops and fulfillment so impacted work is visible and remediation is prioritized.
Notable Features
- Mark job records as 'Job Issue'
- Send alert to ops and fulfillment
- Create visible priority flag on jobs