Keep operations coordinators' alerts routing to owners' phones

Operations coordinators look up CRM owner IDs manually, causing misrouted alerts. It maps owner IDs to messaging numbers so notifications reach the right owner and prevent missed responses.

Overview

Manual CRM-to-phone lookups cause misrouted alerts and unassigned incidents. This workflow ensures owner IDs are translated into messaging phone numbers so notifications go to the right on-call person, eliminating missed alerts and improving response handoffs.

Notable Features

Map CRM owner IDs to numbers
Route notifications to correct owner
Use fallback mobile when unmapped