Keep operations coordinators ahead of consecutive cancelled-trip alerts

Operations coordinators miss trip cancellation streaks in chat, leaving vehicles untriaged and risking outages. Alerts create tickets so ops triage affected vehicles and avoid outages.

Overview

Missed cancellation streaks leave vehicles untriaged and can escalate into service outages. This workflow converts chat alerts into investigation tickets routed to operations coordinators, ensuring response times drop dramatically and critical vehicles are investigated before outages spread.

Notable Features

Convert chat alerts into tickets
Detect consecutive cancellation patterns
Assign investigation tasks to operators