Keep on-call security engineers alerted for new desk requests

Operations coordinators lose triage time when security desk requests stay unassigned. Notify the Shield watch assigned engineer in your messaging channel so on-call responders triage incidents faster.

Overview

Unassigned security desk requests delay incident triage and create routing inconsistency. This workflow delivers qualifying requests to the Shield watch assigned engineer in your messaging channel, eliminating inconsistent routing and enabling faster triage. The result is clearer handoffs and fewer missed on-call alerts.

Notable Features

Notify assigned Shield engineer immediately
Extract on-call attendee from watch calendar
Send direct message to engineer channel