Keep NPS responses organized for marketing ops teams

Marketing ops lose signal when NPS replies pile up, harming segmentation and CX response. Create CRM campaign responses tagged by score so marketing and CX can prioritize follow-up.

Overview

Unrecorded NPS replies leave marketing ops blind and delay CX recovery, risking poor segmentation and missed outreach. This workflow turns each survey reply into a CRM campaign response, tags promoters and detractors, and notifies marketing ops and CX so teams can prioritize follow-up and eliminate missed detractor touchpoints.

Notable Features

Create CRM campaign response records
Tag promoters and detractors
Notify marketing ops about detractors