Keep NPS feedback front-of-mind for support agents and product teams

Support agents miss six-month NPS windows for flagged CRM customers, leaving product issues unprioritized. Scheduled NPS sends ensure feedback reaches support and product so issues get prioritized.

Overview

Missed six-month NPS windows leave product problems unaddressed and frustrate support agents. This workflow guarantees NPS invites go to flagged CRM customers and routes feedback to support and product, so issues are prioritized and follow-up happens quickly. The result is fewer missed follow-ups and clearer feedback for product planning.

Notable Features

Send six-month NPS invites
Create follow-up tasks in CRM
Alert support and product owners