Keep marketing ops on top of every public review alert

Marketing ops miss public reviews across platforms, risking brand reputation. It notifies marketing ops of each new review, routing negatives to escalation and flagging positives for promotion.

Overview

When public reviews go unseen, brand perception suffers and marketing ops end up firefighting. This workflow routes every review to the right inbox and escalation channel so marketing ops can triage issues faster, avoid missed follow-ups, and amplify positive feedback.

Notable Features

Route reviews by sentiment
Notify marketing and customer experience
Flag high-risk reviews for escalation