Keep marketing ops on retention when coupons apply
Keep marketing ops on retention when coupons apply
Marketing ops see coupon-triggered extensions leave at-risk users uncontacted. Create follow-up tasks and alert support agents so outreach happens before trials lapse.
Overview
Marketing ops risk losing renewals when coupon extensions go untracked. Turn every coupon event into an assigned follow-up and a direct agent notification so retention outreach starts before trials lapse and no follow-ups are missed.
Notable Features
- Create follow-up tasks for agents
- Alert support agents via preferred channel
- Tag customers with coupon reason