Keep marketing ops notified of incoming chats via SMS

Marketing ops miss new chat context when conversations start unseen, costing timely follow-up. Send SMS with conversation link to on-call staff so follow-up happens while interest is fresh.

Overview

Marketing ops coordinators lose momentum when chat conversations open without alerts, delaying lead engagement and routing clarity. This flow pushes conversation links to on-call staff via SMS so responses happen while visitor interest is fresh, preventing missed follow-ups and smoothing handoffs.

Notable Features

Send SMS with conversation link
Include short preview of messages
Route urgent chats to on-call staff