Keep marketing ops informed on dispute contact attempts
Keep marketing ops informed on dispute contact attempts
Marketing ops miss customer responses when contact-attempts on the dispute board go unnoticed, stalling case progress. Trigger SMS from the updated card so customers are notified and agents continue follow-up.
Overview
Marketing ops and support risk stalled dispute resolution when contact-attempts go unacknowledged. This workflow triggers SMS notifications directly from the dispute card and logs the outreach back to your support system, eliminating missed notifications and keeping cases moving.
Notable Features
- Send SMS on card update
- Format and validate phone numbers
- Log SMS to dispute record