Keep marketing ops informed of pending customer requests
Keep marketing ops informed of pending customer requests
Marketing ops miss 'Pendente' spreadsheet rows, leaving requesters without IDs or schedule details. Alerts notify requesters when rows become 'Pendente', so support can send solicitation ID and time.
Overview
Marketing ops risk campaign timing and customer frustration when 'Pendente' rows go unnoticed. This workflow turns spreadsheet updates into templated alerts and marks rows as notified so support delivers solicitation IDs and scheduled times, protecting campaign timelines. Users report faster response times and fewer missed follow-ups.
Notable Features
- Notify requesters on status change
- Include solicitation ID and time
- Flag rows as notified in sheet