Keep marketing ops informed of dev-related ticket status changes

Marketing ops miss campaign signals when dev statuses don't update support tickets. Keep ticket statuses aligned with dev progress so marketing ops send accurate customer updates.

Overview

When development changes don't reach support, marketing ops risk sending inaccurate customer messages and derailing launches. This workflow ensures support tickets reflect dev status so customer-facing teams always share current information, reducing missed updates and improving handoffs.

Notable Features

Update linked support tickets
Notify stakeholders on status change
Add developer notes to tickets