Keep marketing ops from missing new lead cases

Marketing ops lose new contacts when cases aren't created, causing support to miss priority inquiries. Log each contact as an inbound case with auto-reply so support prioritizes outreach.

Overview

Unlogged marketing contacts create handoff gaps that make support miss priority inquiries. This workflow turns every new contact into a tracked inbound case with campaign context and an auto-reply, delivering faster first touches, zero missed follow-ups, and clearer handoffs between marketing and support.

Notable Features

Create inbound cases on new contact
Send instant auto-reply to contacts
Attach campaign context to cases