Keep marketing ops from chasing duplicate forum posts

Marketing ops miss duplicate forum topics, causing repeat investigations and growing untriaged queues. Instant replies acknowledge reporters and mark duplicates, ensuring agents avoid manual triage.

Overview

Marketing ops risk growing untriaged queues when duplicate forum posts slip through. This workflow acknowledges reporters and clarifies duplicate status immediately, eliminating manual triage and keeping support queues focused on unique issues.

Notable Features

Post standardized reply to topics
Tag topics for moderator review
Log replies to support ticket system