Keep marketing ops aware of CRM mentions instantly

Marketing ops lose requests when messages mentioning CRM go unlogged, causing missed campaign updates. Capture mentions into a central log so marketing ops can surface issues for timely follow-up.

Overview

Unlogged CRM mentions create gaps that delay campaigns and obscure change requests for marketing ops. This workflow turns every message that mentions CRM into a tracked record in a central log, converting scattered chatter into a searchable action list so ops can prioritize and close the loop faster. The result is clearer handoffs and fewer missed follow-ups across campaigns.

Notable Features

Capture CRM mentions to central log
Tag messages with channel and user
Notify ops when critical mentions appear