Keep marketing ops alerted to missed support calls

Marketing ops miss inbound calls logged in the CRM, letting customer inquiries age and risking SLAs. Slack alerts surface caller info and conversation links so support agents prioritize follow-ups.

Overview

Missed inbound calls create blind spots that let customer issues age and threaten SLAs. This workflow pushes missed-call details and conversation links into Slack so support agents can prioritize follow-ups and avoid escalations. Customers report faster response times and fewer missed follow-ups when alerts are in-channel.

Notable Features

Post missed calls to Slack
Include caller details and link
Triage missed calls to phone desk