Keep marketing contact timelines complete with SMS logging

Marketing ops miss inbound SMS not attached to contacts, breaking segmentation. This workflow logs SMS to matching contact timelines so marketing and sales keep full engagement records.

Overview

Marketing ops lose segmentation and campaign signals when inbound SMS aren’t recorded. This workflow captures every matched-contact SMS and attaches it to contact timelines, eliminating engagement gaps and enabling more personalized outreach. Marketing ops report cleaner datasets and fewer missed follow-ups.

Notable Features

Log SMS to contact timeline
Match SMS by phone number
Notify ops of unmatched messages