Keep machinery warranty shipment info in support tickets

Sales ops miss shipment tracking on warranty reships, leaving tickets incomplete. This adds shipment and tracking to the ticket so agents have shipping context and resolve cases faster.

Overview

Machinery sales ops lose momentum when shipment details never reach support—warranty claims stall and customers get frustrated. Route tracking into the ticket so agents have current shipping context, preventing missed follow-ups and helping teams report faster response times.

Notable Features

Add shipment notes to tickets
Attach tracking links to cases
Filter warranty and reship orders