Keep logistics riders informed when new rides are scheduled

Support agents miss driver updates when new rides aren't communicated, triggering repeated customer assignment-status inquiries. Email riders on scheduling so support handles fewer tickets and customers get timely status updates.

Overview

Logistics operations face higher support load and frustrated customers when riders aren't told about new assignments. This workflow ensures riders are notified when rides are scheduled and logs each contact, removing the need for repeated assignment-status inquiries and keeping customers informed. The result is fewer support tickets and more consistent rider confirmations.

Notable Features

Notify riders when rides scheduled
Send rider confirmation emails
Reduce assignment-status support inquiries