Keep local support alerted to new location reviews

Support agents at local sites miss review emails in crowded inboxes, causing unresolved complaints. Alerts push reviews to the location ops channel so agents see feedback quickly and escalate.

Overview

Missed review emails create SLA risk and reputational damage for location-based support. This workflow routes every new review into the location ops channel and can open a helpdesk ticket, so support agents see feedback quickly and escalation is tracked centrally.

Notable Features

Post new reviews to ops channel
Flag urgent reviews for escalation
Create helpdesk ticket automatically