Keep live queue coverage steady for support engineers

Support engineers miss handovers when shift reminders don't reach the live queue, causing coverage gaps and escalations. Scheduled channel reminders ensure hi/bye protocols are visible so handoffs and coverage stay reliable.

Overview

Missed handovers in the live queue create coverage gaps and escalate incidents for security support engineers. This workflow posts scheduled shift reminders and notifies backups so hi/bye protocols are followed and handoffs happen reliably. Expect clearer coverage ownership and fewer missed handoffs across shifts.

Notable Features

Post scheduled shift reminders
Highlight hi/bye protocols in channel
Notify backup engineers on gaps