Keep learning and CRM user status aligned for engineers

Technical leads see reactivations fail to propagate, blocking engineers from training and forcing ops into manual reconciliation. So ops and learning admins can restore access without manual fixes.

Overview

Missed reactivations can lock engineers out of mandatory training and create onboarding and compliance gaps. This workflow keeps the learning platform and CRM aligned on status changes, eliminating manual reconciliation and producing an auditable sync log. Teams report faster reinstatements and fewer manual fixes.

Notable Features

Update CRM contact on change
Adjust learning system access flags
Notify ops and learning admins