Keep learner records up-to-date for customer support ops

Customer support ops lose active enrollment and grade changes, leaving incomplete learner records. Enroll learners into modules and log grades to a central sheet so support has complete records.

Overview

Missed enrollments and grade updates create fragmented learner records and force support to chase missing information. This workflow keeps enrollments and grades flowing into a single spreadsheet, giving support complete learner records for reporting and follow-up, so manual reconciliation and missed follow-ups disappear.

Notable Features

Enroll learners into required modules
Record grades to central spreadsheet
Notify support of incomplete records