Keep learner monitor lists accurate in consumer services

Engineering leads keeping learner monitors see outdated entries that prompt extra outreach. This removes cleared video-monitor records so ops staff avoid follow-ups and keep an accurate list.

Overview

Operations staff in consumer services waste time chasing learners already cleared from watchlists. This workflow removes cleared video-monitor entries when learner status changes, eliminating unnecessary follow-ups and keeping one accurate monitor list. Operations teams report faster cleanup cycles and zero missed follow-ups.

Notable Features

Remove outdated monitor entries
Notify operations staff on removals
Maintain one authoritative monitor list