Keep KPI scorecards current for ops coordinators now

Operations coordinators miss mock requests that aren't linked to KPI scorecards, causing undercounted metrics and late reports. That keeps KPI scorecards accurate and enables date-based volume reports.

Overview

Mock requests that don't appear in KPI scorecards create blind spots for operations and product managers, producing undercounted metrics and late reports. This workflow links every form submission to KPI scorecards and alerts ops on failures, so stakeholders always work from accurate, date-aligned metrics and manual reconciliation is eliminated.

Notable Features

Link form submissions to scorecards
Update KPI records by submission date
Notify ops when link fails