Keep IT support tickets tracked from market data channel posts

IT support engineers miss market data requests posted to the market data notifications channel, causing untriaged incidents. It creates tracked tickets and alerts so engineers can start triage quickly.

Overview

Untriaged market data posts create blind spots that delay incident resolution and increase escalations for IT support engineers. This workflow turns those messages into tracked tickets and posts alerts so engineers start triage immediately, eliminating missed follow-ups and restoring visibility.

Notable Features

Create tracked support tickets from posts
Post alerts to support channel
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