Keep IT support cases updated when questionnaires change

IT admins watch questionnaire answers remain unlinked to cases, causing missed follow-ups and stalled triage. It marks cases complete and clears interview dates so coordinators start triage.

Overview

Unlinked questionnaire responses lead to missed follow-ups and delayed case resolution. This workflow ensures every questionnaire maps to its support case, eliminating manual reconciliation and giving coordinators current case status so response times drop and follow-ups never slip.

Notable Features

Mark cases complete on update
Clear interview date fields
Notify support coordinators instantly