Keep IT support alerted to new customer reviews

IT staff watch public reviews go unanswered, risking reputation damage and frustrated customers. This captures each review, drafts an approval-ready reply in a central sheet, and notifies support so replies publish within minutes.

Overview

Unanswered public reviews create visible reputation risk and add manual work for support operations; IT needs a reliable capture-and-queue pattern to avoid missed replies. This workflow turns every review into a tracked sheet entry with an approval-ready draft and targeted notifications, giving support clear visibility and preventing missed follow-ups.

Notable Features

Capture public reviews automatically
Generate approval-ready reply drafts
Record entries in central spreadsheet