Keep IT staff alerted to inbound emails in chat

IT teams miss critical inbound alerts in shared mailboxes, causing delayed incident triage and SLA risk. Forward emails into team messaging so on-call staff see and act on alerts faster.

Overview

Shared inboxes let critical alerts slip past IT staff, increasing triage time and SLA risk. Routing inbound emails into the team's chat stream puts alerts where on-call staff already work, reducing missed follow-ups and speeding incident response. The result is clearer handoffs and fewer escalations during incidents.

Notable Features

Forward inbound emails to chat
Include attachments and full body
Tag high-priority messages for on-call