Keep IT sending post-service review requests without manual follow-up

Support agents miss reviews when service rows sit in spreadsheets, leaving vendor issues unaddressed. IT-triggered emails send review requests as rows arrive, so quality teams gather timely feedback.

Overview

Missed review requests let vendor problems fester and weaken your support escalation process. This workflow turns each service completion row into a review-request email, ensuring quality and support teams receive timely feedback. The result is fewer missed follow-ups and clearer vendor performance signals.

Notable Features

Send review emails when rows added
Capture reviewer contact from form entries
Notify support and quality teams