Keep IT ops case records updated when emails send

IT admins see manual send flags leave case records inconsistent, creating audit gaps and missed follow-ups. It flags the case as emailed with a timestamp when staff press send, preserving audit trail.

Overview

Manual send flags create audit gaps and expose operations to missed follow-ups. This workflow ensures every outbound message writes a status and timestamp to the case record, giving operations clear, auditable visibility. IT can deploy the flow to reduce manual handoffs and keep case histories reliable.

Notable Features

Mark records as email sent
Add timestamp to case record
Notify ops when status changes