Keep IT operations timers accurate on work requests
Keep IT operations timers accurate on work requests
IT admins see missing timer data on inter-team requests, creating SLA gaps and stalled handoffs. It computes elapsed time and saves pause/stop timestamps so SLA timing is accurate.
Overview
Missing or inconsistent timers create SLA blind spots and force IT to reconcile records manually. This workflow captures webhook events, computes elapsed plus pause/stop timestamps, and writes them back to the request record so SLA timing is reliable and handoffs occur without manual fixes.
Notable Features
- Calculate elapsed timers on updates
- Record pause and stop timestamps
- Write timing fields to records