Keep IT on top of customer review follow-ups

IT admins lose sight of public reviews, causing unresolved issues and reputation risk. Reviews become internal tickets and alert support, ensuring follow-ups happen faster.

Overview

Public reviews are a blind spot that can escalate issues and hurt your support reputation. Turning every review into a tracked ticket and alert gives support agents visibility and eliminates missed follow-ups, leading to faster responses and cleaner SLA adherence.

Notable Features

Create internal tickets from reviews
Route urgent reviews to agents
Attach reviewer details to tickets