Keep IT on-call alarm routing aligned with weekly coverage

IT on-call engineers change alarm routes by hand, letting alerts fire outside coverage and causing missed handoffs. Scheduled toggles align routing so only on-call staff get alerts during coverage.

Overview

Manual alarm toggles send notifications outside coverage and risk missed incident handoffs. This workflow enforces scheduled alarm routes so alerts only reach designated on-call staff, reducing incident noise and creating clearer handoffs — teams report cleaner, faster coverage transitions.

Notable Features

Enable scheduled on-call routing
Suspend alerts outside coverage windows
Notify IT of coverage handoffs