Keep IT-managed RMAs created when returns are requested

IT admins miss RMAs when a tracking status flips to Requested, leaving support agents with unlogged returns. Create an RMA record on Requested status so agents start return processing right away.

Overview

Untracked RMAs create missed returns and extra agent follow-up. This workflow captures every Requested tracking status into an RMA record, eliminating missed return requests and giving support agents a single place to act. The result is fewer manual entries and faster handoffs across support.

Notable Features

Create RMA records on status change
Alert support agents on RMA creation
Link RMA to original enquiry