Keep IT-managed renewal texts flowing to marketing contacts

IT admins watch renewal flags fail to trigger SMS, letting expiring customers miss booking offers. This workflow sends formatted SMS on flag changes so marketing can reengage customers before expiry.

Overview

When renewal flags fail to fire, expiring customers can miss booking offers and certifications can lapse. This flow ensures flagged contacts receive formatted renewal SMS and delivery alerts, enabling marketing to reengage customers before expiry and eliminating missed follow-ups.

Notable Features

Send SMS when renewal flag set
Format mobile numbers for delivery
Alert marketing on failed sends