Keep IT informed with classified call notifications for ops

IT gets raw call webhooks that aren't classified, causing ops to miss callbacks. Route standardized call details into the right channels so ops can triage and client teams follow up.

Overview

Missed or misrouted call notifications create operational friction and delayed client follow-ups. This workflow classifies and routes incoming call webhooks into the right channels so ops can triage and client teams act without manual sorting. Operations report faster triage and fewer escalation handoffs when notifications are delivered in context.

Notable Features

Route call alerts to right channels
Classify callers by custom rules
Send fallback review alerts to IT