Keep IT-informed CRM cases aligned when bugs enter development

IT engineers see bugs move to Development while CRM cases stay outdated, causing missed handoffs and delayed triage. This updates linked CRM case statuses so support and product coordinate investigation promptly.

Overview

When bug status changes aren't reflected in CRM, support misses updates and incident triage stalls. This workflow mirrors Development state to the linked CRM case, eliminating manual updates so support and product coordinate investigation promptly and handoffs stop falling through the cracks.

Notable Features

Update CRM case status
Notify support and product
Link work items to cases