Keep IT informed and route Google reviews to chats

IT admins miss urgent Google reviews hidden across channels, causing public complaints. Segmented alerts route each review to the right staff chat so managers and support act before issues escalate.

Overview

Missed negative reviews lead to public complaints and operational headaches. This workflow gives IT a reliable way to route reviews into the right staff chat and flag urgent issues, so managers acknowledge problems quickly and operations report zero missed escalations.

Notable Features

Route reviews to right chats
Segment alerts by rating and location
Flag low-rated reviews for escalation