Keep IT inboxes clean by routing PSC submissions
Keep IT inboxes clean by routing PSC submissions
IT admins see PSC forms buried in shared inboxes, causing missed escalations. Route submissions to the right inbox and add submitters to contacts so staff respond quickly.
Overview
PSC questions left in shared inboxes create operational bottlenecks and missed escalations — IT teams risk slower response and frustrated department staff. This workflow routes every PSC submission to the correct departmental inbox and captures the submitter as a contact, enabling faster responses and zero missed handoffs.
Notable Features
- Route PSC submissions to inboxes
- Add submitters to centralized contacts
- Notify department inboxes on new submissions