Keep IT engineering on top of production failures

Cofounders see production failure messages linger in channels, causing failed transactions to go untriaged. Tickets include full error context so engineers can triage failed transactions.

Overview

Untriaged production failure messages create outage risk and wasted engineering cycles. This workflow converts each failure into a ticket with full error context and routing to the right engineer, so incidents are triaged instead of aging in a chat backlog. Customers report faster triage and far fewer missed follow-ups.

Notable Features

Create tickets with error context
Assign issues to engineering assignee
Notify engineers in channel