Keep IT chat transcripts centralized for compliance, audit

IT engineers get live-call webhooks but miss chat-file URLs, creating compliance gaps and lost transcripts. Store every chat-file URL in a central record so IT can retrieve transcripts and preserve audit trails.

Overview

Missed chat transcripts create compliance gaps and blind spots for IT, making audits and incident analysis harder. Capture chat-file URLs into a searchable central record to preserve audit trails and let engineers retrieve transcripts on demand, eliminating missing-transcript incidents and enabling reliable downstream processing.

Notable Features

Capture chat-file URLs reliably
Filter incoming webhooks for chats
Create indexed records for transcripts