Keep IT alerted to overdue booking discrepancy tickets

IT staff miss discrepancy forms that leave tickets stuck in triage, causing customer impact. Workflow checks ticket stage and alerts IT if it remains in triage after a day so issues get prioritized.

Overview

Booking discrepancies left in triage create customer impact and support backlog; IT needs an early warning to prevent prolonged issues. This workflow enforces a pipeline check and pushes prioritized alerts to IT and task boards, keeping the triage pipeline clear so overdue tickets are addressed quickly.

Notable Features

Monitor triage pipeline status
Alert IT via Slack or email
Create prioritized tasks for overdue tickets