Keep intake coordinators on top of new cases

Intake coordinators sifting channel messages miss critical case details, causing delayed triage and misprioritized cases. Ensuring coordinators start triage within minutes and avoid missed follow-ups.

Overview

Intake coordinators risk delayed triage and misprioritized cases when important messages get buried in a busy channel. Standardizing and routing those messages into the intake channel creates priority-tagged alerts, so coordinators start triage within minutes and teams report fewer missed follow-ups.

Notable Features

Format channel messages into clear alerts
Filter irrelevant chatter before notifying intake
Post priority labeled alerts to intake channel