Keep insurance contract updates visible to support and ops

Support agents in insurance miss contract update webhooks, causing compliance gaps and delayed case resolution. Route updates to the support inbox and ops channel so agents triage and assign cases quickly.

Overview

Missed contract updates create compliance gaps and delayed case resolution for insurance support agents. This workflow routes every incoming contract update to the support inbox and ops channel so agents triage and assign cases faster, keeping audit trails intact and reducing missed follow-ups.

Notable Features

Deliver contract updates to inbox
Notify ops channel with context
Create triage tasks for agents