Keep insurance claimants informed when files are ready

Support agents on insurance claims miss telling claimants when case files sync, creating extra calls. Notifications email owners and claimants when files are ready, so agents resolve claims faster.

Overview

Missed claimant notifications drive inbound calls and slow claim resolution. This workflow emails ticket owners and claimants when file synchronization completes, eliminating manual follow-ups so agents can resolve claims faster. Customers report faster response times and fewer missed follow-ups.

Notable Features

Notify ticket owners and claimants
Include secure file links in emails
Log notification activity on tickets