Keep inbound messages assigned to title officers continuously

IT admins see inbound support messages pile up, leaving title officers unassigned. Round-robin routing assigns each message to an available title officer so conversations don't go unowned.

Overview

Unassigned support messages stall title workflows and frustrate customers. Implementing rotation-based routing gives every conversation clear ownership and notifies the right title officer, preventing unowned conversations and keeping support response times fast. Support managers report noticeably fewer missed follow-ups after similar routing is deployed.

Notable Features

Route inbound messages by availability
Rotate assignments sequentially among officers
Notify agents on new ownership