Keep HR coordinators and ops informed of recognition mentions

HR coordinators miss point-gift mentions in the global recognition channel, leaving FOH and ops unaware of awards. Routing named mentions to the FOH/ops/design channel ensures operations see gifts and act.

Overview

Missed recognition messages leave operations unaware and slow follow-up on employee awards. This workflow routes named point-gift mentions from the HR channel to FOH/ops/design so operational teams see gifts and follow up, driving faster recognition and fewer missed acknowledgments.

Notable Features

Forward named recognition messages
Filter messages by mentioned employees
Post recognition mentions to ops channel